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• Shipping & delivery

  Shipping, delivery

  INTERNATIONAL DELIVERY TIMES & COSTS
  

  Shipping costs are included in the price, ArtSTAC offers only Express shipping. The artwork is packed in a custom made plywood box. Artworks are fully insured.

  WE SHIP WORLDWIDE ALL ARTWORKS WITH DHL EXPRESS.

  SHIPPING IS FREE

  DELIVERY TIME 2 WORKING DAYS

  SHIPPING IN ESTONIA WITH OMNIVA COURRIER AND SHIPPING IS FREE.

  

  DHL ON DEMAND DELIVERY

  • Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.
    Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
    Here’s a few options you can select to customize your delivery:
    Schedule Your Delivery
    If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.
    Where available, you’ll also be able to select a timed window to receive your order.
    Signature Release
    If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, ArtSTAC and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
    Leave With Neighbour
    Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, ArtSTAC and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
    Collection from a DHL Service Point or Parcel Locker
    If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
    DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
    To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID: 
    • A photographic ID (e.g. passport or driving license)
    • Your email/SMS notification from DHL
  • Vacation Hold
    Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
    Where available, you’ll also be able to select a timed window to receive your delivery.

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• Payment

  Payment

  How do I buy art on ArtSTAC?

  To buy an artwork, you have to click on the button « ADD TO CART » which is found on all artwork pages. You will then be redirected to your Cart. Once you have clicked 'Proceed', we will ask for your details to organize delivery, and then ask you to choose your method of payment (Card, Paypal, Apple Pay or bank transfers). Once the payment has been processed, you will receive confirmation from our payment processor, Stripe.

  In case you don't see the button «ADD TO CART». Please contact us: art@artstac.com

• Returns & exchanges

  Returns & exchanges

  Our goal is of course to make sure that you have the best experience with ArtSTAC, but we never know what might happen. Here are a few possibilities:

  I've changed my mind or I don't like the artwork anymore... What can I do?

  That's a shame, but it happens! You have 14 days after delivery of the work to let us know. We will organize and cover the costs of the return. You will be refunded once the artwork has been returned.

  The artwork was damaged when it arrived. What should I do?

  Contact us as soon as you notice the damage. Take photos to show us the current state of the work and we will make a decision together.
  According to the extent of the damage, we can either repair the work, or you can return it and you will be refunded. ArtSTAC covers the costs of repair and transport in case of damage during delivery.

  Who pays for return costs?

  ArtSTAC

  How does the refund work?

  You will be refunded after the work has been returned.

• Packaging

  Packaging

  The works are packaged by our specialist of delivery and take care to make sure the work is properly protected. Painting is shipped in custom made plywood box.
  

  After the payment has been processed, delivery takes 2-3 days on average, which leaves time for packaging and shipping. 

  Depending on the destination and the size of the work, we use delivery company DHL.