Orders and Payment

An order is considered accepted when Artstac confirms the order or otherwise accepts payment for the artwork.

Available payment methods are displayed during checkout.

We reserve the right to refuse or cancel an order in cases of an obvious pricing or technical error, suspected fraud, inability to fulfil the order, or other legitimate reason. If payment has already been received for a cancelled order, the relevant amount will be refunded.

1. Delivery

We deliver artworks to destinations indicated on our website or agreed individually with the buyer.

Delivery costs and estimated delivery times depend on the artwork’s dimensions, destination and delivery method.

Delivery times are estimates unless a specific delivery date has expressly been agreed.

International customers are responsible for any customs duties, import taxes or similar charges imposed by the destination country unless otherwise agreed.

Further information is available in our Shipping & Returns Policy.

2. Inspection Upon Delivery

Please inspect the artwork and its packaging promptly after delivery.

If an artwork arrives damaged, contact us as soon as possible at art@artstac.com and retain the artwork and all original packaging.

We may request photographs of the artwork, packaging and shipping label so that we can assess the damage and, where applicable, make a claim with the carrier.

3. Returns and Right of Withdrawal

Where you purchase online as a consumer and EU consumer protection legislation provides a statutory right of withdrawal, you may exercise that right within the applicable statutory period, subject to any exceptions permitted by law.

Specific instructions, applicable exclusions and return procedures are described in our Shipping & Returns Policy.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

Need help?

Contact us at art@artstac.com for questions related to refunds and returns.