Last updated: 21 August 2026
At Artstac, we take particular care to ensure that every artwork is safely prepared, packed and delivered to its new home.
If you have any questions about delivery before purchasing an artwork, please contact us at art@artstac.com.
1. Shipping
Artstac Gallery OÜ ships artworks from Tallinn, Estonia.
Available shipping options, costs and estimated delivery times may vary depending on the artwork, its dimensions, destination and required packaging.
Where possible, shipping costs will be displayed during checkout. For artworks requiring specialist handling, oversized packaging or international art transport, we may contact you to arrange delivery individually.
2. Delivery Times
Estimated delivery times depend on the destination and delivery method.
We will prepare and dispatch your artwork as soon as reasonably possible following confirmation of payment.
Any delivery dates provided are estimates unless a specific delivery date has expressly been agreed.
3. International Orders
We may ship artworks internationally.
For deliveries outside the European Union, customs duties, import taxes and other charges may be imposed by the destination country.
Unless otherwise expressly agreed, these charges are the responsibility of the buyer and are not included in the artwork or shipping price.
4. Packaging
Every artwork is packed with appropriate care according to its size, medium, framing and destination.
Please retain the original packaging until you have inspected the artwork and are satisfied with your purchase.
If you intend to return an artwork, we strongly recommend using the original Artstac packaging.
5. Damaged Deliveries
Please inspect the artwork and packaging promptly upon delivery.
If you notice visible damage to the packaging, photograph it before opening where reasonably possible.
If the artwork itself has been damaged during transportation, contact us as soon as possible at art@artstac.com.
Please include:
- your order number;
- photographs of the artwork;
- photographs of the packaging;
- photographs of the shipping label; and
- a brief description of the damage.
Please retain all original packaging while the matter is being reviewed.
6. EU Consumer Right of Withdrawal
If you purchase an artwork online as a consumer and the statutory EU right of withdrawal applies to your purchase, you generally have 14 days from receiving the artwork to notify us that you wish to withdraw from the purchase.
To exercise this right, contact us at art@artstac.com with your order details and a clear statement that you wish to withdraw from the purchase.
After notifying us, the artwork must be returned within the period required by applicable law.
This section does not affect any mandatory consumer rights available to you.
7. Return Condition
Returned artworks must be handled with appropriate care and securely packaged for transportation.
The buyer may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the artwork, as permitted by applicable law.
Where possible, please return the artwork using its original packaging.
8. Return Shipping Costs
Unless the artwork is defective, damaged on arrival, incorrectly supplied, or applicable law requires otherwise, the buyer is responsible for the direct cost of returning the artwork.
Because original artworks may require specialist transportation, return shipping costs can vary considerably depending on size, value and destination.
Please contact us before arranging a return so that we can provide appropriate return instructions.
9. Refunds
Where a valid statutory withdrawal applies, refunds will be processed in accordance with applicable consumer law after the returned artwork has been received or appropriate evidence of return has been provided.
Refunds will generally be made using the original payment method unless otherwise agreed.
Additional delivery costs resulting from a delivery method chosen by the buyer that is more expensive than our standard delivery option may not be refundable where permitted by law.
10. Exceptions
The statutory right of withdrawal may not apply in circumstances where an exception provided by applicable law applies, including, where relevant, goods made to the consumer’s specifications or clearly personalised.
Any applicable exception will be assessed in accordance with mandatory consumer protection law.
11. Gallery Purchases
Statutory withdrawal rights applicable specifically to distance contracts do not necessarily apply to purchases completed in person at our physical gallery.
Nothing in this policy limits rights relating to defective or non-conforming goods under applicable law.
12. Questions About Delivery
For shipping quotations, international delivery, specialist art transportation or questions about a return, please contact:
Artstac Gallery OÜ
Rotermanni 14
10111 Tallinn, Estonia
art@artstac.com