Returns

Our goal is of course to make sure that you have the best experience with ArtSTAC, but we never know what might happen. Here are a few possibilities:

I've changed my mind or I don't like the artwork anymore... What can I do?

That's a shame, but it happens! You have 14 days after delivery of the work to let us know. We will organize and cover the costs of the return. You will be refunded once the artwork has been returned.

The artwork was damaged when it arrived. What should I do?

Contact us as soon as you notice the damage. Take photos to show us the current state of the work and we will make a decision together.
According to the extent of the damage, we can either repair the work, or you can return it and you will be refunded. ArtSTAC covers the costs of repair and transport in case of damage during delivery.

Who pays for return costs?

ArtSTAC

How does the refund work?

You will be refunded after the work has been returned.